At Toysporter, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are happy to offer returns and exchanges under the conditions below.
We accept returns for both defective and non-defective products.
To be eligible for a return:
The product must be new and unused
The item must be returned in its original packaging
All accessories and components must be included
Returns must be requested within 40 days of delivery.
We accept exchanges for eligible products.
If you would like to exchange your item for a different model or replacement, please contact our customer support team to arrange the exchange.
To start a return:
Contact our support team at [email protected]
Provide your order number and reason for return
Our team will provide return instructions and a return shipping label
Print the label and ship the item back by mail
Returns are processed by mail.
Customers will receive a downloadable return shipping label at no cost. Simply print the label and attach it to the return package.
There are no restocking fees for returned items.
Once your returned item is received and inspected, we will process your refund.
Refunds will be issued to the original payment method within 7 business days.
You will receive an email confirmation once your refund has been processed.
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue.
We will arrange a replacement or full refund at no additional cost.
If you have any questions regarding returns or exchanges, please contact us:
Toysporter Customer Support
Email: [email protected]
Phone: +1 (309) 340-4396
